Shipping & Policies
Welcome
Welcome!
FurugiStar is an enthusiastic and friendly seller proudly providing unique products with excellent customer service since 2011.
Owner, Steph, enjoys personal relationships with return customers and is excited to welcome new customers each day. Always feel free to contact Steph with any questions, feedback or requests.
Payments
On receipt of payment orders will be shipped within 24-48 hours.
Shipping
Shipping with USPS from USA.
Tracking numbers are provided for each package. FurugiStar accepts the tracking information to be true and correct. Any issues with tracking should be taken up with the postal service. Once the package leaves the US, USPS is no longer responsible and enquiries should be made via postal service in destination country.
Customs charges for international orders are the responsibility of the customer.
Customers are responsible for the cost of reshipping if items are returned to sender.
CUSTOMERS ARE RESPONSIBLE FOR THEIR CHOICE OF POSTAL SERVICE.
1. USPS First Class Package Services, 2-5 days.
2. USPS First Class International Package Service, delivery time varies.
Methods 1 and 2 are the most economical. It is reliable. Includes tracking information. There are rarely delays but it does happen.
*Insurance is not included. FurugiStar is not responsible for lost packages and will not refund.*
USPS does not consider an item lost until it has been missing for more than 30 days.
3. USPS Priority Mail, 1-3 days.
4. USPS Priority Mail International, 6-10 days.
5. USPS Priority Mail Express*, 1-2 days.
6. USPS Priority Mail Express International*, 3-5 days.
Methods 3 to 6 include tracking and insurance up to $100.
An extra fee is required for insurance above $100.
If you would like insurance above $100 you must contact FurugiStar before purchase. The fee is usually minimal.
*Mail Express and Mail Express International offer a money back guarantee if the package does not reach you on the promised date.
If a package was sent via methods 3 to 6 and is lost the refund will come in the form of an insurance claim through USPS. A package is not considered lost by USPS unless missing for more than 30 days.
FurugiStar ships anywhere. Please contact me if you are having trouble with any listing.
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
FurugiStar products are vintage or antique and are not in 'brand new' condition unless explicitly described. If they were, they would be less beautiful! Any flaws or parts that add character to each piece are described in descriptions and photos. Please check these carefully.
FurugiStar will not refund items cut to the specification of the order. For example, fabrics cut from a bolt or longer length of fabric.
Furugistar will not cancel or refund items returned to sender. If the postal service is not able to deliver FurugiStar is not responsible for the cost of reshipping or other related costs.
Furugistar will not cancel or refund items that have incurred customs charges and is not responsible for these fees should any apply. Customers outside the US are responsible for customs charges that may apply in destination country. There is a note in every listing in the store highlighting the possibility of customs charges outside the US.
Furugistar will not cancel or refund lost items. Customers concerned about losing an item should make contact to discuss postal service options. Customers are responsible for choosing the postal method at the time of purchase. Reimbursement can be arranged as an insurance claim.
If a package was sent via:
USPS Priority Mail, 1-3 days.
USPS Priority Mail International, 6-10 days.
USPS Priority Mail Express*, 1-2 days.
USPS Priority Mail Express International*, 3-5 days.
and the package is lost, the refund will come in the form of an insurance claim through USPS. An extra fee is required for insurance above $100.
If you would like insurance above $100 you must contact FurugiStar before purchase. The fee is usually minimal.
USPS First Class / International First Class includes tracking but no insurance. If an uninsured package is lost Furugistar will not refund.
A package is not considered lost by USPS unless missing for more than 30 days.
Additional
FurugiStar gathers accurate information about the age and materials of items from experts, dealers and shop owners in Japan. Although expert advice and best judgement are always used, absolute guarantees / certification can not be given unless explicitly described in listings.
FurugiStar can guarantee items are all authentic Japanese collectibles and supplies bought directly from Japan.
All questions, enquiries or requests are always welcome.
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